Refund policy

At Sam's Fine Jewelry, we are committed to ensuring your satisfaction with our products. Please read our return policy carefully to understand your options and responsibilities.

Returns:

Customers may return items within 14 days of the purchase date at no additional cost. To be eligible for a return, items must be in like-new condition, with original box, and any accompanying documentation. Clearance items, custom items, and items discounted over 30% are not eligible for return.

Exchanges:

For exchanges, customers have up to 30 days from the purchase date to request an exchange at no additional cost, or apply store credit to use at a later date. If store credit is chosen, it must be used within 3 months.

Online Purchases:

For online purchases, contact us directly at 573-472-1331 or paige@samsfinejewels.com to obtain an insured return label. The customer is responsible for the return shipping costs, which will be deducted from the refund.

Inspection Process:

All returned or exchanged items will undergo a thorough inspection. Items must be in like-new condition to be eligible for a refund or exchange.

Gift Certificates:

Gift certificates issued by Sam's Fine Jewelry expire one year from the date of purchase. Please be sure to use them before the expiration date.

Contact Information:

If you have any questions or need assistance with the return or exchange process, please contact us at or 573-472-1331 paige@samsfinejewels.com.

Policy Changes:

Sam's Fine Jewelry reserves the right to update this return policy. Any changes will be communicated on our website.

Thank you for choosing Sam's Fine Jewelry. We appreciate your business and look forward to providing you with exceptional jewelry and service!